Support & Administration
Comprehensive support services ensuring optimal system performance, maximum uptime, and seamless business operations with dedicated technical expertise and proactive maintenance
Complete Support Solutions
At Osela Technologies, our support and administration services ensure your business systems operate at peak performance. From proactive monitoring to emergency response, our dedicated team provides comprehensive support that keeps your operations running smoothly and efficiently.
24/7 Technical Support
Round-the-clock technical assistance with multi-channel support options and guaranteed response times.
- Emergency Hotline Support
- Email & Chat Support
- Remote Desktop Assistance
- Escalation Management
- Multi-language Support
System Maintenance
Proactive system maintenance and updates to ensure optimal performance and security.
- Regular System Updates
- Performance Optimization
- Security Patches & Updates
- Database Maintenance
- System Health Monitoring
Security Management
Comprehensive security monitoring and management to protect your business data and systems.
- Security Monitoring
- Threat Detection & Response
- Access Control Management
- Security Audits
- Compliance Monitoring
Backup & Recovery
Robust backup solutions and disaster recovery planning to ensure business continuity.
- Automated Daily Backups
- Cloud & Local Backup Options
- Disaster Recovery Planning
- Recovery Testing
- Business Continuity Support
Performance Monitoring
Continuous system monitoring with detailed analytics and performance optimization recommendations.
- Real-time System Monitoring
- Performance Analytics
- Capacity Planning
- Bottleneck Identification
- Optimization Recommendations
User Training & Support
Comprehensive user training programs and ongoing support to maximize system utilization.
- New User Training
- Advanced Feature Training
- Custom Training Materials
- Knowledge Base Access
- Best Practices Sessions
System Integration Support
Ongoing support for system integrations and third-party application connectivity.
- Integration Monitoring
- API Support & Maintenance
- Data Synchronization
- Third-party App Support
- Custom Integration Development
System Administration
Professional system administration services to manage and optimize your business systems.
- User Management
- System Configuration
- Report Generation
- Workflow Management
- Custom Development Support
Our Service Level Commitments
Response Times
Critical: 15 minutes
High: 2 hours
Medium: 8 hours
Low: 24 hours
System Uptime
Guaranteed: 99.9% uptime
Monitoring: 24/7/365
Maintenance Windows: Scheduled off-hours
Support Channels
Phone: 24/7 hotline
Email: Tracked tickets
Remote: Instant assistance
On-site: When needed
Security & Backup
Backups: Daily automated
Security: Continuous monitoring
Recovery: RTO < 4 hours
Testing: Monthly validation
Why Choose Osela Support
Our support services go beyond traditional technical assistance. We provide strategic guidance, proactive solutions, and dedicated partnership to ensure your business systems drive maximum value and competitive advantage.
Expert Team
Our certified SAP Business One professionals bring years of experience and deep technical knowledge.
- SAP Certified Consultants
- Industry-Specific Expertise
- Continuous Training & Certification
- Local Market Knowledge
- Multi-lingual Support Team
Proactive Approach
We identify and resolve potential issues before they impact your business operations.
- Preventive Maintenance
- Performance Optimization
- Early Warning Systems
- Trend Analysis & Recommendations
- Continuous Improvement
Partnership Approach
We work as an extension of your team, understanding your business goals and challenges.
- Dedicated Account Management
- Regular Business Reviews
- Strategic Planning Support
- Custom Solution Development
- Long-term Relationship Focus
Proven Track Record
Hundreds of satisfied clients trust us with their critical business systems and operations.
- 99.9% Customer Satisfaction
- 200+ Successful Implementations
- 10+ Years of Experience
- Industry Recognition
- Client References Available
Need Support? We're Here to Help
Get the support your business deserves. Contact our expert team today to discuss your support requirements and find the perfect solution for your needs.